Terms & Conditions

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Last Updated: June 2026

Welcome to Havox Cleaning Company. These Terms & Conditions govern the use of our website and the cleaning services we provide. By accessing our website or booking our services, you agree to the following terms.

1. About Us

Havox Cleaning Company provides residential, commercial, Airbnb, end-of-tenancy, deep cleaning, and customized cleaning services. Our goal is to deliver reliable, professional, and high-quality cleaning solutions to our clients.

2. Booking Services

All bookings are subject to availability. Appointments may be made by phone, email, website inquiry forms, or other approved communication methods.

By booking our services, you agree to provide accurate information regarding:

  • Property address
  • Service requirements
  • Contact details
  • Access arrangements
  • Any special instructions

3. Quotations & Pricing

Quotes are provided based on the information supplied by the customer. Final pricing may vary if:

  • Property size differs from the information provided.
  • Additional cleaning requirements are identified.
  • The condition of the property requires extra work.
  • Additional services are requested.

Any changes to pricing will be discussed and agreed upon before work begins.

4. Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing.

We may accept:

  • Bank transfers
  • Debit or credit cards
  • Online payments
  • Other approved payment methods

Late payments may result in additional charges or suspension of future services.

5. Cancellations & Rescheduling

Customers may cancel or reschedule appointments by providing reasonable notice.

  • Cancellations made at least 24 hours before the appointment may not incur any charges.
  • Short-notice cancellations may be subject to a cancellation fee.
  • Havox Cleaning Company reserves the right to reschedule services due to unforeseen circumstances.

6. Access to Property

Customers are responsible for providing safe and timely access to the property.

If our team cannot access the property at the scheduled time, a call-out or cancellation charge may apply.

7. Customer Responsibilities

Customers agree to:

  • Secure valuable or fragile items.
  • Inform us of any hazards or special requirements.
  • Ensure pets are controlled during the cleaning service.
  • Provide accurate information regarding the property.

Havox Cleaning Company cannot be held responsible for damage caused by undisclosed hazards or pre-existing conditions.

8. Satisfaction Guarantee

We strive to provide the highest standard of cleaning services. If you are dissatisfied with any aspect of the service, please notify us within 24 hours so we can address your concerns.

Our goal is to resolve issues promptly and fairly.

9. Liability

While every care is taken during our services, Havox Cleaning Company shall not be liable for:

  • Pre-existing damage.
  • Wear and tear.
  • Damage caused by faulty fixtures or fittings.
  • Items not disclosed as fragile or valuable.

Our liability is limited to the value of the cleaning service provided.

10. Health & Safety

Our team follows appropriate health and safety procedures while performing cleaning services.

We reserve the right to refuse or stop work if:

  • The environment is unsafe.
  • Hazardous materials are present.
  • Aggressive behavior is encountered.
  • Health and safety risks exist.

11. Website Use

By using our website, you agree:

  • Not to misuse the website.
  • Not to attempt unauthorized access.
  • Not to distribute harmful software or malicious content.
  • To use the website only for lawful purposes.

12. Intellectual Property

All website content, including text, graphics, logos, and images, remains the property of Havox Cleaning Company and may not be copied, reproduced, or distributed without written permission.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and using it responsibly.

14. Changes to These Terms

Havox Cleaning Company reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this page.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Havox Cleaning Company

📞 0333 054 0437

✉ info@havoxcleaning.co.uk

We appreciate your trust and look forward to providing you with professional cleaning services.